At Wild Card City Casino, we take your privacy seriously. This Wild Card City Casino privacy policy explains how we collect, use, store and protect your personal data when you use our platform at wildcardcitycasino.app. We are committed to data protection in full compliance with the Australian Privacy Act 1988, the Australian Privacy Principles (APPs), and the General Data Protection Regulation (GDPR) where applicable. By using our services, you agree to the terms set out in this privacy policy. If you have questions about your personal information or our data collection practices, please contact our Data Protection Officer at [email protected].
Who We Are: The Data Controller
Wild Card City Casino is operated by a company registered in Curaçao, licensed by the Government of Curaçao. For the purposes of this privacy policy, we act as the data controller responsible for your personal data. Our Data Protection Officer can be reached at [email protected]. Wild Card City Casino processes all user data in accordance with applicable data protection laws, ensuring confidentiality and information security at every stage.
Personal Data We Collect
Wild Card City Casino collects several categories of personal information necessary to provide you with a safe, secure, and enjoyable gaming experience. Our data collection practices include the following categories:
Identification and Contact Information
- Full name, date of birth, nationality
- Email address, phone number, residential address
- Government-issued ID documents (passport, driver's licence) required for KYC verification
- Username and account credentials
Financial Information
- Payment method details (card numbers partially masked, e-wallet account identifiers)
- Deposit and withdrawal transaction history
- Bank account or cryptocurrency wallet details where applicable
- Source of funds documentation for AML compliance
Gaming Activity Data
- Game history, bets placed, wins and losses
- Bonus usage and wagering activity
- Session duration, login times and platform interactions
- Responsible gambling preferences and self-imposed limits
Technical and Device Data
- IP address, browser type and version
- Device identifiers, operating system
- Geolocation data (country-level)
- Referring URL and navigation path on our site
Communication Data
- Records of your correspondence with our support team via live chat and email
- Survey responses and feedback you provide
- Marketing preferences and consent records
Data from Third Parties
We may receive personal data about you from third-party sources, including payment processors, identity verification services, fraud prevention agencies, and our affiliate partners. All third-party data collection is subject to appropriate contractual safeguards to ensure data security.
How We Collect Your Personal Information
Wild Card City Casino data collection takes place through several methods:
- Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, or contacting support.
- Automated collection: Technical data collected automatically when you visit wildcardcitycasino.app, including via cookies and similar tracking technologies.
- Third-party sources: Data received from payment providers, identity verification agencies, and fraud detection services.
- Cookies and tracking: Our cookie policy governs the use of cookies, pixels, and local storage technologies. See the dedicated Cookie Policy section below.
Purposes of Data Processing
Wild Card City Casino data processing is carried out for specific, clearly defined purposes. We only process your personal data for the following reasons:
| Purpose | Legal Basis |
|---|---|
| Account registration and management | Performance of a contract |
| Provision of gaming services | Performance of a contract |
| KYC/AML compliance and fraud prevention | Legal obligation |
| Payment processing and financial transactions | Performance of a contract |
| Responsible gambling monitoring and enforcement | Legal obligation / Legitimate interests |
| Customer support communications | Performance of a contract / Legitimate interests |
| Marketing and promotional communications | Consent |
| Platform improvement and analytics | Legitimate interests |
| Security monitoring and information security | Legitimate interests / Legal obligation |
Wild Card City Casino will never use your personal information for purposes incompatible with those listed above. When processing is based on consent, you may withdraw your consent at any time without affecting the lawfulness of prior processing.
Wild Card City Casino Cookie Policy
Our Wild Card City Casino cookie policy governs how we use cookies and similar technologies on wildcardcitycasino.app. Cookies are small text files placed on your device that help us provide a personalised and secure experience. Below is a breakdown of the types of cookies we use:
Essential Cookies
These cookies are strictly necessary for the operation of our platform. They enable core functions such as account login, session management, and security features. You cannot opt out of essential cookies without impacting platform functionality.
Analytical Cookies
We use analytical cookies to understand how players interact with wildcardcitycasino.app. This data, collected in aggregate and anonymised form, helps us improve our services and user experience. These cookies may be provided by third-party analytics providers such as Google Analytics.
Functional Cookies
Functional cookies remember your preferences — such as language, currency, and responsible gambling settings — so you enjoy a more personalised experience each time you visit Wild Card City Casino.
Marketing Cookies
With your consent, we use marketing cookies to deliver relevant promotional content and track the performance of our advertising campaigns. You can manage your cookie policy preferences through our consent management platform, accessible via the cookie banner displayed on your first visit.
You can also control cookies through your browser settings. Note that disabling certain cookies may affect your ability to use some features of Wild Card City Casino.
Sharing Personal Data with Third Parties
Wild Card City Casino may share your personal information with carefully selected third parties under strict contractual conditions that ensure data protection and confidentiality:
- Payment processors: PayID, Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, and cryptocurrency processors require access to relevant financial data to process your transactions.
- Identity verification providers: Third-party KYC/AML service providers verify your identity as required by law.
- Regulatory authorities: We may disclose user data to Curaçao gaming regulators, the Australian Transaction Reports and Analysis Centre (AUSTRAC), and other authorities where legally required.
- Technology partners: Game providers (including Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt, Microgaming, and others) may receive limited technical data to facilitate gameplay.
- Fraud prevention agencies: We share relevant data with fraud detection services to protect the integrity of our platform.
- Group companies: Wild Card City Casino may share personal data within its corporate group for internal administrative purposes.
We do not sell your personal information to third parties for their own marketing purposes. All third parties are bound by data processing agreements that uphold data security and information security standards consistent with this privacy policy.
International Data Transfers
As an online casino serving Australian players and operating under a Curaçao licence, Wild Card City Casino may transfer your personal data to countries outside Australia. Where such transfers occur, we ensure appropriate safeguards are in place, including standard contractual clauses approved by data protection authorities and equivalent data protection frameworks. Your user data is always transferred with the same level of confidentiality and data security as if it remained in Australia.
Data Security at Wild Card City Casino
Wild Card City Casino data security is a top priority. We implement robust technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. Our information security infrastructure includes:
- 256-bit SSL/TLS encryption: All data transmitted between your device and wildcardcitycasino.app is encrypted using industry-standard 256-bit SSL technology.
- Firewalls and intrusion detection: Advanced firewall systems and real-time intrusion detection protect our servers from external threats.
- Access controls: Strict role-based access ensures that only authorised personnel can access personal data, and only to the extent necessary.
- Data encryption at rest: Sensitive user data is encrypted when stored in our systems, ensuring data storage security even in the event of a physical breach.
- Regular security audits: Independent audits and penetration testing are conducted regularly to identify and remedy potential vulnerabilities.
- RNG certification: Our games are certified by independent testing laboratories, ensuring the integrity of your gaming experience alongside strong data security.
Despite our best efforts, no information security system is completely impenetrable. In the unlikely event of a personal data breach that poses a risk to your rights, Wild Card City Casino will notify affected players and the relevant supervisory authority within the timeframes required by law.
Data Storage and Retention
Wild Card City Casino data storage practices are governed by legal requirements and operational necessity. We retain your personal information only for as long as necessary to fulfil the purposes outlined in this privacy policy, or as required by applicable law:
- Account data: Retained for the duration of your account and for up to 7 years after account closure to meet AML, tax, and regulatory obligations.
- Transaction records: Financial records are retained for a minimum of 7 years in line with Australian financial regulations.
- KYC documents: Identity verification documents are retained for at least 5 years after the business relationship ends.
- Marketing data: Retained until you withdraw consent or opt out of marketing communications.
- Support communications: Retained for 3 years after the closure of each support interaction.
- Technical logs: Log files and session data are typically retained for 12 months unless needed for ongoing investigations.
When personal data is no longer needed, Wild Card City Casino securely deletes or anonymises it to prevent unauthorised access or misuse. Our data storage policies are reviewed regularly to ensure ongoing compliance.
Your Privacy Rights
As an Australian player, you have a range of privacy rights under the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). Where the GDPR applies, additional privacy rights may be available to you. Wild Card City Casino privacy rights you can exercise include:
Right of Access
You have the right to request a copy of the personal data we hold about you. We will respond to access requests within 30 days. This right supports data transparency and your ability to monitor how your personal information is used.
Right to Correction
If your personal information is inaccurate, incomplete, or out of date, you have the right to request that we correct it. You can update many account details directly from your Wild Card City Casino account settings.
Right to Deletion (Right to be Forgotten)
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, and where no legal obligation requires its retention. Note that regulatory obligations (AML, KYC) may require us to retain certain data even after account closure.
Right to Restrict Processing
You may request that we limit our data processing activities in certain circumstances, such as where you contest the accuracy of your personal data or object to its processing.
Right to Data Portability
Where data processing is based on your consent or a contract, you have the right to receive your personal data in a structured, machine-readable format and to transfer it to another data controller.
Right to Object
You may object to our processing of your personal information for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to our ability to demonstrate compelling grounds for continued processing.
Right to Withdraw Consent
Where Wild Card City Casino data processing is based on your consent (e.g., for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
To exercise any of your privacy rights, please contact our Data Protection Officer at [email protected] or write to us at the address provided in your account documentation. Wild Card City Casino will respond to all valid requests within 30 days and will never charge a fee for reasonable requests.
Supervisory Authority
If you believe that Wild Card City Casino has not handled your personal data in accordance with applicable data protection law, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Post: GPO Box 5218, Sydney NSW 2001
We encourage you to contact Wild Card City Casino first to resolve any concerns, as we are committed to addressing your privacy concerns promptly and fairly.
Responsible Gambling and Personal Data
Wild Card City Casino uses personal data to support our responsible gambling obligations. We monitor gaming activity to identify signs of problem gambling and may use your user data to apply responsible gambling tools such as:
- Deposit, bet, and loss limits
- Cooling-off periods (24 hours, 48 hours, 7 days, or 30 days)
- Self-exclusion options (6 months, 1 year, 5 years, or permanently)
- Reality checks and session time limits
Processing of personal information for responsible gambling purposes is carried out under a legal obligation and legitimate interest to protect player wellbeing. Wild Card City Casino treats all responsible gambling data with the utmost confidentiality.
Children's Privacy
Wild Card City Casino is strictly for players aged 18 and over. We do not knowingly collect personal data from individuals under 18 years of age. If we become aware that a minor has provided us with personal information, we will immediately delete that user data and close the account. If you believe a minor has registered with Wild Card City Casino, please contact us at [email protected] immediately.
Updates to This Privacy Policy
Wild Card City Casino may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes to our Wild Card City Casino privacy policy, we will notify you via email or a prominent notice on our website. The date at the top of this page indicates when the privacy policy was last revised. We encourage you to review this privacy policy regularly to stay informed about our data protection and data collection practices.
Contact Us
For any questions, concerns, or requests related to your personal data, our Wild Card City Casino privacy policy, or your privacy rights, you can reach us through the following channels:
- Data Protection Officer: [email protected]
- General support: [email protected]
- Live chat: Available 24/7 via the Wild Card City Casino website
Our team is dedicated to data security, information security, and safeguarding your privacy at every step. Wild Card City Casino is committed to being a trustworthy and transparent operator for Australian players.
Frequently Asked Questions — Wild Card City Casino Privacy Policy
What personal data does Wild Card City Casino collect?
Wild Card City Casino collects identification data, contact information, financial details, gaming activity records, technical data, and communication records. Our data collection practices are outlined fully in the Wild Card City Casino privacy policy above.
How does Wild Card City Casino protect my personal information?
Wild Card City Casino data security relies on 256-bit SSL/TLS encryption, firewalls, intrusion detection systems, and strict access controls. We conduct regular security audits to maintain the highest standards of information security.
Does Wild Card City Casino use cookies?
Yes. Our Wild Card City Casino cookie policy covers essential, analytical, functional, and marketing cookies. You can manage your cookie preferences through the consent management tool accessible on our website.
How long does Wild Card City Casino retain my personal data?
Wild Card City Casino data storage periods vary by data type. Account data is retained for up to 7 years after closure; transaction records for at least 7 years; KYC documents for at least 5 years. All data storage complies with Australian legal requirements.
How can I exercise my privacy rights?
To exercise your privacy rights — including access, correction, deletion, or portability of your personal data — contact our Data Protection Officer at [email protected]. Wild Card City Casino will respond within 30 days.
Who can I contact if I have a complaint about Wild Card City Casino's data protection practices?
You may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au. We encourage you to contact Wild Card City Casino first so we can resolve your concern directly, upholding our commitment to data protection and confidentiality.